The window
A return starts by contacting support with the order number. There is no self-service return button on the site, and there will not be a fake one.
- Changed your mind: 14 calendar days from the day the parcel is handed to you, for an unused item in its original packaging.
- Damaged, faulty or the wrong item: tell us within 48 hours of delivery, with photographs. After that it becomes much harder to show the damage did not happen in your hands.
What condition it has to be in
For a change-of-mind return the item has to come back sellable:
Some categories cannot be returned once the seal is broken — hygiene items and in-ear audio are the usual examples. The definitive list under Uzbek law is in the outstanding items below; until it is confirmed, we will tell you before you order if an item falls into it.
A faulty item is judged on the fault, not on the packaging. Keep the box if you can, but a missing box does not cancel a warranty claim.
- unused, with no marks, smells or wear;
- in its original box, with the packaging intact;
- with every accessory, cable, manual and tag that came with it;
- with a matching serial number or IMEI, where it has one.
Who pays the return shipping
The return address is issued with the return claim rather than published here — a warehouse address changes, and a parcel sent to an old one is a parcel nobody can find.
- Change of mind: you pay to send the item back to our China warehouse, and the original delivery fee is not refunded. This is the part shoppers are most often surprised by, so it is stated first.
- Wrong item, damaged in transit or faulty: we pay the return leg in full, and the original delivery fee is refunded along with the goods.
- If sending an item back would cost more than the item itself, we do not ask you to. We settle it with a replacement or a refund and the item stays with you.
If it arrives damaged or wrong
Do this before anything else, because it decides how fast the claim moves:
We open the claim with the warehouse and the carrier ourselves; you are not asked to argue with either of them. The outcome is a replacement, a repair or a refund — and which one it is gets agreed with you rather than announced to you.
- Do not throw the packaging away.
- Photograph the parcel, the shipping label and the damage — outside and inside.
- Photograph the whole item, and the serial number if it has one.
- Send it all to support with the order number, within 48 hours.
How long a refund takes
For a change of mind, the refund is issued after the item reaches our China warehouse and passes the condition check — realistically 10 working days from the day it arrives there, on top of however long the return leg itself takes.
For a damaged, wrong or faulty item we do not wait for the goods to travel back: the refund or replacement is agreed as soon as the photographs are accepted.
Be aware that this is a manual process today. There is no automated refund button, because no payment provider is connected: an operator arranges the refund through the same channel the payment was made on, and confirms it to you in writing.
How to start a return
- Write to support@zeteam.uz, or message support on Telegram.
- Give the order number, the item, and one sentence on what is wrong.
- Attach the photographs if the item is damaged or wrong.
- We reply with the decision, the return address and — where we are paying — the return label.
Outstanding
These parts of the returns policy depend on the legal requisites and are not closed yet:
- Registered company name and address for a formal written claim — outstanding
- The definitive list of goods that cannot be returned under Uzbek law — outstanding
- The refund route for each payment rail, which depends on the provider connected — outstanding